Image of laptop computer and kettle sitting on a remote worker's desk. Photo by Goran Ivos.

Software

Technology Services provides a suite of software that enables remote work and collaboration while employees are working off-campus.

VCU uses two-factor authentication via Duo to provide an extra layer of security. Duo is required to access these resources. 

Get started with Duo

General software

ResourceDescription
Avaya IX Workplace (phone) Forward calls for your VCU phone number to your computer or cell phone. 
Email Receive email from your desktop or mobile device using Google’s powerful Gmail software.  
Google Chrome Create profiles to maintain separate profiles between personal and work for bookmarks and saved passwords. 
Google Drive Access, organize, collaborate and share all your files, including sensitive data, from any device, anywhere. 

Categorized software

ResourceDescriptionCategory
App2Go Remotely accessible applications such as R, SPSS, etc.  Productivity 
Confluence Wiki Provides a platform to easily share information with your team using the web.  Collaboration 
Docusign  Electronically receive, complete and sign documents securely with automated workflow.  Collaboration 
Filelocker Conveniently and securely share large files with other people both on and off-campus.  File transfer
Google Hangouts Chat 1:1 chat or a dedicated group workspace, Chat makes it easy to collaborate with your team in an organized way.  Collaboration 
Google Hangouts Meet Without any type of special account, host video calls using a computer or mobile device. Calls can now include up to 250 participants! Collaboration 
ImageNow A document imaging and workflow management tool used for easily capture, organize & manage documents. Collaboration 
Zoom Send and receive video and audio as well as share and annotate computer content in conferences with up to 300 participants.  Collaboration 

VPN Usage and Software

For some types of work, like if you are working in an application or service that can only be accessed on-campus, you might need to use the VPN, or Virtual Private Network. Utilizing the VPN allows a user to appear as if they are logging in from within VCU's network. Two-factor authentication, Duo, is required for the use of the virtual private network (VPN). Currently VPN sessions will time out after 48 hours, at which point you will need to reinstate the connection.

If you are accessing tools such as Zoom, Kaltura, Google G Suite (Gmail, Docs, Drive, etc.), submitting or managing tickets in Cherwell, a VPN connection is not required. We would like to reserve the VPN service only for people accessing applications that require it.

RamsVPN software and general instructions

Software that require VPN

ResourcesDescriptionCategory
File share  Internal file storage. Request access to file share. Collaboration, Storage 
Remote Desktop Remote access to internal Windows systems. Request access to remote desktop. Remote access

Remote Access

To minimize risks associated with IT security issues, individuals working remotely should ensure their remote computer hygiene when connecting to VCU IT systems. Access to sensitive university IT systems should utilize VCU issued computers when possible.

Personal computers: Refer to general computer security guidance for tips and tricks on how to keep your personal computer safe. 

University issued computers: Please ensure computers are configured in accordance with applicable Information Technology Policies, Standards, Baselines, and Guidelines.

CrowdStrike: CrowdStrike is an advanced computer security software that is aimed to detect better and prevent cyber threats, such as viruses and malware from infecting your Windows computer. Learn more about downloading and installing CloudStrike.

Your home network may not be as fast as what you were able to access at work, follow the steps detailed in Home Network Troubleshooting to make the most of the resources available to you.

Training and Resources

Employees may find the resources from Linkedin Learning listed below helpful when learning to work remotely. Please log in to Talent@VCU before clicking the links below.