Technology Services provides a suite of software that enables remote work and collaboration while employees are working off-campus.
Duo two-factor authentication
VCU uses two-factor authentication via Duo to provide an extra layer of security. Duo is required to access these resources.
|Avaya IX Workplace (phone)||Forward calls for your VCU phone number to your computer or cell phone.|
|Receive email from your desktop or mobile device using Google’s powerful Gmail software.|
|Google Chrome||Create profiles to maintain separate profiles between personal and work for bookmarks and saved passwords.|
|Google Drive||Access, organize, collaborate and share all your files, including sensitive data, from any device, anywhere.|
|App2Go||Remotely accessible applications such as R, SPSS, etc.||Productivity|
|Confluence Wiki||Provides a platform to easily share information with your team using the web.||Collaboration|
|Docusign||Electronically receive, complete and sign documents securely with automated workflow.||Collaboration|
|Filelocker||Conveniently and securely share large files with other people both on and off-campus.||File transfer|
|Google Hangouts Chat||1:1 chat or a dedicated group workspace, Chat makes it easy to collaborate with your team in an organized way.||Collaboration|
|Google Hangouts Meet||Without any type of special account, host video calls using a computer or mobile device. Calls can now include up to 250 participants!||Collaboration|
|ImageNow||A document imaging and workflow management tool used for easily capture, organize & manage documents.||Collaboration|
|Zoom||Send and receive video and audio as well as share and annotate computer content in conferences with up to 300 participants.||Collaboration|
VPN Usage and Software
For some types of work, like if you are working in an application or service that can only be accessed on-campus, you might need to use the VPN, or Virtual Private Network. Utilizing the VPN allows a user to appear as if they are logging in from within VCU's network. Two-factor authentication, Duo, is required for the use of the virtual private network (VPN). Currently VPN sessions will time out after 48 hours, at which point you will need to reinstate the connection.
If you are accessing tools such as Zoom, Kaltura, Google G Suite (Gmail, Docs, Drive, etc.), submitting or managing tickets in Cherwell, a VPN connection is not required. We would like to reserve the VPN service only for people accessing applications that require it.
Software that require VPN
|File share||Internal file storage. Request access to file share.||Collaboration, Storage|
|Remote Desktop||Remote access to internal Windows systems. Request access to remote desktop.||Remote access|
To minimize risks associated with IT security issues, individuals working remotely should ensure their remote computer hygiene when connecting to VCU IT systems. Access to sensitive university IT systems should utilize VCU issued computers when possible.
Personal computers: Refer to general computer security guidance for tips and tricks on how to keep your personal computer safe.
University issued computers: Please ensure computers are configured in accordance with applicable Information Technology Policies, Standards, Baselines, and Guidelines.
CrowdStrike: CrowdStrike is an advanced computer security software that is aimed to detect better and prevent cyber threats, such as viruses and malware from infecting your Windows computer. Learn more about downloading and installing CloudStrike.
Having home network issues?
Your home network may not be as fast as what you were able to access at work. Follow the steps detailed in Technology Services' home network troubleshooting guide to make the most of the resources available to you.